Client Services

Personalized service for transition and ongoing support

As a trusted partner, Aries is committed to delivering best in class support for our clients from pre-launch through post-launch and beyond. Every journal using Editorial Manager® or ProduXion Manager® is partnered with a dedicated Account Coordinator (AC) to ensure the highest quality of service and partnership. Our ACs work diligently to identify your objectives, train and configure your deployment to suit, and answer questions along the way.

Expert Services

Onboarding & Training

Thorough training to help customers understand and navigate the system

Customize Configuration Settings

Update configuration options based on customers’ unique workflows/needs

Migration Management

Experts in smooth migration and data transfer from system to system

Frequent Communications

Update customers of the latest features through release notifications, webinars, user group meetings, and more

Troubleshooting

Identify, escalate and resolve issues quickly to keep journal sites running smoothly

Global Support

Supporting customers on a global scale with staff in USA, UK, EU, and Japan

Resources

Access helpful resources such as videos, webinars, fact sheets, and more!

User Community

Be a part of our active user community! Learn how Aries engages with EM/PM users

Release Notes

Download detailed documentation on all prior EM/PM system upgrades